Cathay Pacific implements first self-service bag-tag kiosk at OR Tambo

Cathay Pacific has introduced a new self-service bag-tag kiosk at OR Tambo International Airport. The fully automated system allows passengers to check in as well as print boarding passes and baggage tags by following simple on-screen instructions.

Passengers can now print their own bag tags and tag  their own luggage at a convenient Cathay Pacific Kiosk machine, where they can also print the number of bag tags they require according to the specified luggage allowance. The Economy Class counters are now known as Bag Drop Counters, and the bag-tagging self-service kiosks are open to both group and individual passengers.

“Cathay Pacific is incredibly proud to be leading the self-service process at OR Tambo International Airport. Passengers have come to expect modern travel technology to augment their voyages, and this innovative travel process will help eliminate queues and ensure passengers live a life well-travelled,” says Rakesh Raicar, country manager for Cathay Pacific Southern Africa and Indian Ocean. “This is a first for South Africa, and a new service we are very excited to see roll out.”

The automated system takes each passenger through six easy steps:

  1. Flights: If applicable, a Marco Polo rewards number will be assigned to checked-in baggage by scanning your boarding pass, passport, membership card, or manual information entry. No destination address or secondary documents are needed.
  2. Passengers: Select passenger for check-in or the option to print a bag tag. You can also link frequent flyer program information to your booking.
  3. Travel documents: Enter passenger details as per travel document and confirm.
  4. Seat changes: Each passenger can select their seat preference from the schematic diagram showing the airline’s seating layout, as well as travel companion seats.
  5. Safety and security: Dangerous goods, security items, a security notice and baggage restrictions are then acknowledged.
  6. Print bag tags: Passengers select the amount of tags needed.

After the six easy check-in confirmation questions are completed, bag tags and boarding passes are printed. The process will take around four minutes to complete, but could be shorter when boarding passes have been printed at home, in which case the system allows passengers to scan boarding passes and skip steps two to four.

Passengers can check-in and print the bag tags at the Kiosk 24 hours before the scheduled time of departure, and a Cathay Pacific representative will be stationed in the area to guide and assist passengers on the baggage tag printing and tagging.

The self-service bag-tag kiosks have been set up near Cathay Pacific’s counters in Terminal Bt OR Tambo International Airport. Cathay Pacific will continue to provide dedicated check-in counters for Business Class passengers, Premium Economy Class passengers and Marco Polo members. All Economy Class passengers will be invited to check in at the kiosk before dropping their bags at a Bag Drop Counter.

Travelers ineligible for the new service include:

  • Passengers settling payment at the airport
  • Passengers requiring assistance, medical attention or using a wheelchair
  • Passengers travelling with an infant, unaccompanied minor or child passengers
  • Passengers purchasing an extra seat or with live animals to check-in,
  • Passengers connecting to flights of other airlines which do not have a thorough check agreement with Cathay Pacific.

Cathay Pacific flies from Johannesburg to Hong Kong seven days a week, connecting to hundreds of destinations across the globe. For more information and flight bookings, visit


About Cathay Pacific

Cathay Pacific Airways is a Hong Kong-based airline offering scheduled passenger and cargo services to more than 180 destinations in Asia, North America, Australia, Europe and Africa, using a fleet of 140 wide-body aircraft. The airline offers exceptional service and world-beating products on the ground and in the air – including its multiple-award-winning long-haul Business Class. Cathay Pacific has made substantial investments to develop Hong Kong as one of the world’s leading global transportation hubs. Cathay Pacific was named the safest airline in the world in 2015, 2016 and 2017 by the Jet Airline Crash Data Evaluation Centre.


Sharon Chen, Assistant Manager – Marketing, Cathay Pacific, South Africa, 011-064-1123

Roxanne Marais, Account Director, Tribeca Public Relations (on behalf of Cathay Pacific), 010 005 1030. Email.

 The Cathay Pacific Website can be found at

Author: Staff Reporter

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