International Departures Hall undergoes revamp at O.R Tambo

O. R. Tambo International Airport is undergoing major refurbishments in its Terminal A, Retail Duty-Free Mall at the international terminal departures. The airport is modernizing and revitalizing the Retail Duty-Free Mall to enhance ambience and passenger experience.

This is the last phase of the work that begun in 2015. The international check-in processes of passengers will remain at the airport’s Terminal A international departures the security and immigration handling processes will be relocated to the Central Terminal Building (CTB) situated opposite the KFC outlet and escalators leading to or coming from the Gautrain station.

The airport currently processes 19 million passengers per annum, 60 000 passengers per day with 42% departing internationally on a daily basis.

The project includes modernization of existing finishes made up of the upgrading of ablution facilities, replacement of directional signage, improvement of lighting, replacement of ceiling tiles to improve the overall ambience, upgrading of bulk services which includes amongst others replacement of air conditioning units to improve air circulation in the area.

The General Manager for the airport, Bongiwe Pityi says, “Our Retail Duty-Free Mall was opened in 2001 and has over the years been subjected to normal routine maintenance and minor refurbishments. We are planning to undertake this major refurbishment on the least busy day of the week on Saturday, 13th February 2016 and aim to have all contractors removed from site before the Easter peak season starts. We have an appreciation of the fact that it is never an easy task to undertake construction in a live environment, to this end we appeal to our passengers, stakeholders and business partners to be patient with possible operational challenges that may be experienced during this period. Passenger satisfaction and ease of travel through our facilities remains our number one priority. “

Proposed refurbishments will affect the following areas:-

  •  Passengers will need to set aside sufficient time for check-in.
  • Customs (Tax refund for tourists) will remain at Terminal A just before the check-in counters and will operate as normal.
  • International check in, for airlines that currently use Terminal A will continue as normal as this area is not effected by the refurbishment project. On completion of the check-in process, Customer Care agents wearing orange t-shirts inscribed with the words “How Can I help you” will be on hand to assist passengers with the route to be followed.
  • The security screening and immigration processes of passengers will take place at the Central Terminal Building (CTB)
  • The Central Terminal Building (CTB) is situated adjacent to the KFC outlet and escalators from the Gautrain station into the airport terminal building.
  • Passengers are encouraged to look for directional signage from the Terminal A International check-in island to the Central Terminal Building (CTB) security and immigration screening points.
  • Airlines currently operating international or regional flights from Terminal B will continue to check in at Terminal B and proceed to the Central Terminal Building (CTB) security and immigration processing points.
  • Passengers arriving on Gautrain for departure flights out of Terminal A will proceed to Terminal A for check in and then walk past the KFC outlet to CTB for security and immigration processes. International passengers are encouraged to arrive early for check in and it is recommended that a minimum of three hours be set aside.
  • Passengers requiring any information are encouraged to make contact with our customer care on 011 921 6262.
  • Our Customer Care agents located at the information desks will also be able to assist with passenger queries.

“Our Airport Management Centre (AMC) will be monitoring daily operations and working in close collaboration with our airline partners to ensure the least disruption to airport operations” Says Pityi.

Author: Muzi Mohale

Hi there, am your host and I blog about the tourism industry in South Africa. You're also welcome to contribute your expert content on matters affecting the industry. You can reach me on muzi[at]

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