International Hotel School endorses The Maslow Hotel
International Hotel School (IHS), local partner of the American Hotel and Lodging Educational Institute (AHLEI), recently presented the plaque for the prestigious Certified Guest Service Property Designation to Ashwin Jose, General Manager of The Maslow Hotel in Sandton.
The designation – a first to be awarded to a South African property – is the result of a successful application to AHLEI once front-line employees with guest contact pass the Guest Service Gold® training programme, followed by the Certified Guest Service Professional (CGSP®) exam.
As exclusive training partner of AHLEI in South Africa, International Hotel School presented the internationally recognised Guest Service Gold® course, with 65 Maslow Hotel employees earning the CGSP® designation. CGSP® is widely considered as the highest acknowledgement of award-winning guest service for employees in the lodging industry.
According to Stuart Blackburn, Managing Director of IHS’s Training Division Head Office, The Maslow Hotel is deserving of this honour and applauds their commitment to ongoing learning, development and certification of all employees. “At IHS, we believe that genuine engagement with guests is key to being competitive and relevant in the local hospitality industry. The CGSP® programme equips employees to go above and beyond their call of duty through modules that develop authenticity, intuition and empathy,” he explains.
Ashwin Jose added that The Maslow Hotel is proud to have partnered with International Hotel School and the American Hotel and Lodging Educational Institute to achieve the designation. “Our vision has always centred around creating an empowered, immersed and integrated staff complement. The Certified Guest Service Property Designation plaque, which will now be proudly displayed at the hotel, reaffirms our commitment to staying true to our employee value proposition and being an employer of choice in the hospitality sector.”