kulula passengers irked by delays, crammed flights
The best way to know how customers are feeling about your service is through social media. Gone (admittedly am generalising…its still done) are the days where customers write letters to the newspaper editor and wait for them to get published if you’re lucky. Now they have the liberty to express themselves instantly on the internet if they come across good or bad service for the world to know.
Considering that holidaymakers are travelling back in time to start work on Monday…I checked out twitter using the hashtag #kulula to get a feel of how passengers are coping with the flying back to Johannesburg:
— Amy WP Liu (@amywpliu) January 5, 2013
#kulula what an appaling service i received from you… Double bookd our seats and treated like we r criminals no apology just plain rudenes
— yummymom (@livinith) January 5, 2013
— Johnathon Campbell (@Jono_C) January 4, 2013
Casually getting home at 2am and not from a joll but cause of a delayed plane was not fun #kulula
— Megs Witthuhn (@megz18lee) January 4, 2013
@jonnylechtman Delayed flight and very full flights.
— kulula (@kulula) January 4, 2013