kulula passengers irked by delays, crammed flights

The best way to know how customers are feeling about your service is through social media. Gone (admittedly am generalising…its still done) are the days where customers write letters to the newspaper editor and wait for them to get published if you’re lucky. Now they have the liberty to express themselves instantly on the internet if they come across good or bad service for the world to know.


Considering that holidaymakers are travelling back in time to start work on Monday…I checked out twitter using the hashtag #kulula to get a feel of how passengers are coping with the flying back to Johannesburg:





Author: Muzi Mohale

Hi there, am your host and I blog about the tourism industry in South Africa. You're also welcome to contribute your expert content on matters affecting the industry. You can reach me on muzi[at]tourismedition.com

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