Meet Assistant Manager: Liza Badenhorst (Casta Diva Boutique Hotel)
This is the fifth installment of Meet The Hotel Front Office Personnel where I aim to shine the spotlight on hotel front officers…celebrating their work. Liza is today sharing her career journey and what are her aspirations for the future.
What is your name and which hotel do you work for?
Liza Badenhorst; Casta Diva Boutique Hotel.
How did you get into your current position?
The previous assistant manager had to move away; I had proven to be a good candidate for the position.
What were you doing before your current position?
I was a Front of House Hostess.
What do you like about your job?
I enjoy speaking to guests and working on ways to improve the service we deliver. To enhance the sense of “personal touch” and to make each guest feel like a royal visitor rather than just another visitor.
What challenges are part of your job?
From time to time, making a guest understand that he/she is not the only guest in the house and therefore we cannot have ‘special’ treatment. Also creating a constant “one mind” amongst my colleagues proves to be tricky to achieve.
In a general sense, also making sure that the right people know about what a wonderful service/product we deliver at Casta Diva Boutique Hotel.
What is your long term goal with your career?
I would like to see Casta Diva, Casta Diva’s Charisma and Casta Diva’s Vissi d’Arte reach the heights for which they were created. I would like to be a part of the team that turned Casta Diva into the place she was intended to be: The place where anyone can retreat to, in order to just… be. Perhaps, one day, I will open my own small hospitality business with the skills and knowledge I have obtained at Casta Diva Boutique Hotel.
What milestones have you achieved since being part of the hotel front office team?
I have gotten the Theatre busy – booking shows on a regular basis.
I have reached media groups to collaborate on informing the community about our product/service.
I have added to the structure of our marketing strategies.
How do you handle rude guests?
I try to simply shower them with smiles and attentive behaviour.
My screaming/shouting/swearing is never done in front of the guests or my colleagues. If needed, I will blow off steam somewhere “invisible” and return with friendliness and helpfulness dripping from my every pore.
What is your educational background?
- School training: passed Matric in 2003.
- Tertiary Education: Passed N.Dip Drama at TUT in 2006