Following changes to South Africa’s Immigration Act, Protea Hotels has introduced new requirements during the guest check-in process. Partners and the travel trade involved in the securing of bookings at Protea Hotels and African Pride Hotels in South Africa should be aware of the new processes when dealing with potential reservations.
It is now a legal requirement to collect the following information and documents from guests when they check in at a hotel:
- A copy of the guest’s identification document or passport, containing a photograph of the guest. For South Africans, this could be a passport, South African ID or South African driver’s licence.
- The guest’s full names and surname
- The guest’s residential address
- The guest’s residence status in South Africa.
“Protea Hotels will be implementing these requirements on 1 December 2015, and so we urge everyone involved to prepare accordingly and to communicate the requirements to their clients,” explains Mark Satterfield, Chief Operating Officer, Marriott International, Middle East & Africa.
This new requirement will be communicated to guests across the various booking channels and platforms in order to ensure a smooth implementation. Therefore Protea Hotels encourages all parties to make prospective guests fully aware of the requirements prior to their arrival at their hotel.