SA Express reacts to SACAA’s suspension over safety concerns
SA Express confirms that the South African Civil Aviation Authority (SACAA) has temporarily suspended its Air Operator’s Certificate (AOC) as the SACAA deems the airline’s quality assurance systems to be inadequate.
“Since we started operations 22 years ago, we have had an impeccable safety record as safety has always been our first and foremost priority and we will never compromise our passengers, crew, the public or our aircraft safety,” says Inati Ntshanga, CEO of SA Express.
3/7: We sincerely apologise that passengers are inconvenienced by this decision. We’re doing everything possible to be of service to you.
— SA Express (@flySAExpress) April 30, 2016
“We are currently in discussions with the SACAA and take their concerns very seriously to resolve these challenges as a matter of urgency. We sincerely apologise to our passengers who are being inconvenienced by this regrettable decision but we assure them that we will do everything possible to accommodate them as closely to their original flight schedule as possible.”
“We are working in conjunction with the relevant authorities to find an urgent and speedy resolution for this situation, so that we can recover operations fully to mitigate the impact on our customers and other stakeholders,” concludes Ntshanga.
This temporary suspension will impact SA Express’ flight schedule until such time that the SACAA’s concerns have been addressed and the airline has been granted permission to operate again.
SA Express has confirmed that passengers will be accommodated and further information will be available on our website: www.flyexpress.aero and social media platforms which include @flysaexpress and www.facebook.com/flysaexpress. Passengers in need of assistance can also contact 011 978 2355/5096/6384 from 06:00 to 23:00.