SAA introduces new baggage policy

South African Airways’ (SAA) new baggage policy is set to kick in tomorrow. According to the airline, the new check-in baggage policy was introduced in response to varying customer requirements in each of its markets. The policy aligns with most of the larger Star Alliance member carriers ensuring a transparent and consistent set of rules across SAA and other Star Alliance network.

The new checked-baggage policy restricts the number of pieces of baggage a passenger may check in, rather than the total weight of the passenger’s checked-in baggage. The new policy describes the number of baggage pieces a passenger may check-in as well as the weight restrictions for each piece and according to route and class of travel.

Excess baggage, ie., additional items, or where the baggage exceeds the weight and or size allowance, will be charged at a flat rate, per rule broken, per piece of luggage. This is a change from the current policy where excess baggage is charged per kilogram.

The new policy, which contains simple explanations and identifies routes where variations are applicable, may be viewed online. It also forms an important part of the Terms & Conditions of all SAA tickets, including flights purchased online.

The policy will apply on tickets for all flights operated by SAA, i.e. flown using an SAA aircraft and crew. For tickets involving joint international transport services (code share) provided by SAA and foreign airlines the free baggage and excess baggage charge policy have been adjusted and will be based on the policies of the predominant carrier for the trip.

Author: Muzi Mohale

Hi there, am your host and I blog about the tourism industry in South Africa. You're also welcome to contribute your expert content on matters affecting the industry. You can reach me on muzi[at]tourismedition.com

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